Frequently Asked Questions

FAQ

  • What is Pony on Wheels?

    Pony on Wheels is a rental service that offers a wide range of items for parents and their children, including strollers, car seats, baby carriers, bouncers, portable beds, games, toys, and more.

  • How does Pony on Wheels work?

    Pony on Wheels allows you to rent items for a specified period of time, ranging from one day to several days. You can select the items you need from our website, choose your rental period, and pay for your order online. We'll deliver the items to your location and pick them up when your rental period is over.

  • How much does it cost to rent from Pony on Wheels?

    The cost of renting from Pony on Wheels varies depending on the item and the length of the rental period. We offer affordable prices and discounts for longer rental periods.

  • How do I make a reservation with Pony on Wheels?

    You can make a reservation with Pony on Wheels by selecting the items you need from our website, choosing your rental period, and checking out online. You can also contact us directly to ask any questions you may have.

  • How can I order from Pony on Wheels?

    After choosing your products and dates and checking your basket, you then proceed to the online payment page, on which you will be able to pay with your choice of payment options. If you opted for our delivery system, you just wait for Pony on Wheels to deliver your products!

  • How do I return my rental items to Pony on Wheels?

    We'll arrange a pickup of your rental items at the end of your rental period. You can leave the items in a designated area or give them to our driver when they arrive to pick them up.

  • Do you offer delivery and pickup services?

    Yes, Pony on Wheels offers delivery and pickup services for all rental items. We'll deliver your rental items to your location and pick them up at the end of your rental period. Delivery and pickup fees may apply.

  • Do you offer discounts for longer rental periods?

    Yes, we offer discounts for longer rental periods. The longer you rent, the more you save.

  • What if I need to add another product, after the beginning of the rental period?

    It is the same process as renting for the first time; you just create a new basket and add the new items you wish to have.

  • What if, after I ordered and got my confirmation mail, I wanted to add another product?

    In this case, if the rental period has not started yet and the same dates and delivery method and address apply to both your orders , then you will only be charged for one delivery and be able to receive all of your items on the same day.

  • What type of payment methods do you accept?

    We provide for your ease many payment options, from credit cards to cash, as well as Paypal and more.

  • How safe are your products?

    The brands we use follow European norms and are brands specialized for babies and children, therefore they are children safe. We, however, are not responsible of the accidents that may occur during the rental period.

  • How are the products cleaned?

    We know that we are working with children and that hygiene is very important. The parents are however responsible of the day to day cleaning and maintenance of the products when they have them. When we receive them back, they are cleaned and inspected and ready to go almost brand new to the next family!

  • What happens if I need to shorten my rental period? Do I get a refund?

    After you pass your order, you have 14 days to retract. After that period, charges will apply (you can always check the terms and conditions for more info about those charges). On the other hand, if your rental period had already started and you need to shorten it and restitute your product earlier, then you need to send us an email to confirm the new restitution date & time. However, you will not get refunded for the unused days.

  • What happens if I lose or break something?

    The client is responsible in restituting the product in the same state that he received it. We will check the product together at the time of the restitution and if we need to replace the whole product or simply repair it, the client will sign an agreement form and will be responsible of paying the damages.

  • If I have an emergency, how do I reach you?

    We are always available for our clients. In case of emergencies, you can always reach us by phone or send us an email and we will do our best to help you quick enough.

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